Refund & Cancellation Policy

DRAFT — REQUIRES ATTORNEY REVIEW BEFORE PUBLISHING. Not legal advice.

Refund & Cancellation Policy

[PLACEHOLDER — Effective Date]
BAA Group, operating NINJABOT-AI ("Company," "we," "us")
(3741 SW 133rd Pl, Miami, FL 33175, United States)

1. What This Policy Covers

NINJABOT-AI is a digital software license delivered electronically — not a physical product. Standard return/exchange rules for physical goods do not apply. This policy governs refunds and cancellations for all subscription tiers (Starter, Quarterly, Annual) and the custom-quoted Lifetime/Enterprise tier.

2. Subscription Billing

  • Starter, Quarterly, and Annual plans bill automatically at the start of each billing period until canceled.
  • You may cancel at any time from your account portal. Cancellation stops future billing; it does not retroactively refund the period already paid for.
  • When you cancel, your license and software access remain active through the end of the current paid billing period, then terminate automatically.

3. Refund Window

  • First-time purchasers may request a full refund within 14 days of the original purchase date, provided the request is submitted through our Contact page before that window closes.
  • Refund requests submitted after this window are not eligible, except where required by applicable law.
  • Renewal charges (the automatic billing of a second or later period) are not covered by the first-purchase refund window; cancel before a renewal date to avoid being billed for the next period.

4. What Is Not Refundable

  • Any billing period for which the refund window above has already closed.
  • Dissatisfaction with trading results achieved while using the software. NINJABOT-AI is sold as a software tool, not as a guaranteed-outcome product — see the Risk & Earnings Disclaimer for full detail.
  • Access suspended or terminated for violation of the Software License & Acceptable Use Policy (including unauthorized sharing, resale, or reverse engineering of the software).
  • Any period during which the account was active and the license key/activation code was issued, regardless of actual usage.

5. Lifetime / Enterprise Tier

The Lifetime/Enterprise tier is a custom-quoted, one-time purchase arranged outside standard checkout and invoiced via a manually issued order after terms are agreed. Because pricing and terms are negotiated individually:

  • Refund eligibility and any refund window for this tier must be stated explicitly in the written quote/invoice before payment is collected.
  • Absent a different written term in that quote, the tier is treated as final sale once the license is issued.

6. How to Request a Refund

Submit requests to our Contact page with your order number and account email, or email support@ninjabot-ai.com directly. Approved refunds are issued to the original payment method within 5–10 business days of approval.

7. Access on Refund or Cancellation

Approving a refund, or a cancellation taking effect, automatically revokes the associated license key/activation code and account access. Continued use of the software after access is revoked is a violation of the Software License & Acceptable Use Policy.

8. Chargebacks

Initiating a payment-card chargeback instead of contacting us first may result in immediate suspension of your license pending resolution. We reserve the right to contest chargebacks we believe are not valid under this policy.

9. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase; material changes will be posted on this page with an updated effective date.

10. Contact

Questions about a specific order: support@ninjabot-ai.com.